Kommunicate

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Kommunicate

Kommunicate is a modern messaging software for real-time, proactive and personalized support.

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  • 5 Ways to Transform Customer Experience in Banking
    Most banks and financial management companies compete to attract customers by offering high-interest rates, lower fees, and digital services. While these aspects vary in negligible amounts from bank to bank, how does a customer single out one? The answer lies in providing a better customer experience in banking. Customer service remains the top reason for […]
  • Your Guide to Writing Perfect (Almost) Chatbot Scripts
    Traditional marketing strategies consist of content on websites, blogs, social media, and email. And there have been many transformations in that content over time – the text has given way to visuals and media; businesses focus on relationships and trust rather than on hard sells; savvy consumers what “social proof” of the value business brings […]
  • How Chatbots are Automating Your Customer Experience?
    Chatbots are not human, but they do think and respond like one. This has led chatbots to grow bigger in recent times into a platform for information exchange right after voice. Given that live chat with chatbots provides almost 73% customer satisfaction, it is not surprising that by 2020, almost 85% of customer interactions will […]
  • Here’s What’s New from June 2019 | Kommunicate Product Updates
    We have been working hard and hustling in the month of June to bring the latest powerful features for you. The June release includes Amazon Lex bot integration, CSAT rating tool, new feature-rich Helpcenter, Bot integration flow improvements, latest iOS/Android SDKs, and other improvements. If you have missed previous versions of product updates, Read here. […]
  • Launching Soon – Codeless Amazon Lex Integration
    We, at Kommunicate, live by the mission of making customer support automation incredibly simple for you. You already know about and love our codeless Dialogflow integration. To widen the horizon, we are launching codeless Amazon Lex integration as well. What is Amazon Lex? Amazon Lex is service for building conversational interfaces (basically chatbots) into any […]
  • Improve Customer Experience Using Automation
    Nowadays, there is no shying away from the fact that customer service is the new marketing. It is not enough to just pour in offers and money to acquire customers. You need to make sure they love the overall experience and stay with you for a long time. This is the primary reason why most […]
  • Here’s What’s New from May 2019 | Kommunicate Product Updates
    Our team is working hard each and every day to bring the best customer support software experience to you. This time we have done a lot of improvements in our web app and released new versions of SDKs and Agent Apps. If you have missed April release updates, read here. Web App Welcome messages from […]
  • How to Integrate Dialogflow Chatbot with Angular JS
    There are numerous posts about developing a chatbot using Dialogflow. But creating chatbot isn’t enough. Connecting Dialogflow to the web interface is even more interesting and challenging. With Angular being a popular and emerging platform, here is our guide to integrate Dialogflow chatbot with Angular JS. In our quest to simplify chatbot integration with different […]
  • How to Boost Customer Loyalty Using Effective Communication
    What is customer loyalty? Customer loyalty refers to the loyalty of customer towards Brand/Product/Service. Here the customers are willing to make a repeated purchase from a particular brand. It is a result of customer satisfaction and experience they have with the particular brand. Effective communication fosters customer loyalty Technology such as artificial intelligence and big […]
  • Dialogflow vs Lex vs Watson vs Wit vs Azure Bot | Which Chatbot Service Platform To Use?
    Chatbots are a revolution in customer communication. Nowadays, companies are relying heavily on chatbots to automate and reduce the workload on humans. At Kommunicate, we evaluated many chatbot building platforms for various use cases such as customer support and service. Below is the list of chatbot platforms which got our attention. Dialogflow Amazon Lex IBM […]
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